We shipped only to UK. For any international deliveries, please contact us first.
We want you to be satisfied every time you shop with us so we make our returns policy simple.
Please contact us in the first instance if you are unsure so we can advise the best option of returning the item to us.
Goods for return or exchange must be sent back to us within 14 days of receipt. Simply send returns back to us at the address below.
17 Emma's Crescent
Any order that hasn't been received within 14 days from the purchase date, the sender must be notified so we are aware of the problem, failing to do this will result in yours Statutory rights being forfeit and we will be no longer responsible.
Upon receipt of the goods we will, send replacement goods or issue a full refund for the price of the goods returned.
Our only condition is that they are in a sale-able condition, in other words:
- The tags have not been removed
- The item has not been used, worn or damaged
- The item is returned in its original packaging undamaged We will issue the refund via the way you paid for the goods(or send out an exchange) and you will see the credit on in your paypal account or on your card. Although we issue the credit straight away it takes this length of time to work its way through the banking system (some building societies can take longer). Where Faulty or Damaged goods are received please contact us within 7 days of receipt.
- Please ensure that you wrap the package securely
- Refund does not include your cost of the original postage and packaging or return post if the goods are not damaged or faulty.
- Please note that for your own security we advise that you send goods back using a service that can be tracked.
- We cannot be held responsible for packages lost or damaged in the post when being returned to us
- We will not be held liable for Consequential Loss or damages
- Except where the goods you return are faulty or damaged, the cost of returning the goods to us is your responsibility
- This does not affect your statutory rights as a consumer
- Advice given by staff members regarding Sizes and fitting of items is their personal opinion. We will measure and advice to the best of our knowledge but the final decision is yours.
- Please do not return goods wet as these will be returned